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Privacy Policy for Your kowe99 Account

Our Privacy Policy explains what we collect when you create a kowe99 account, sign in from a phone or desktop, use DANA, OVO, GoPay or QRIS, and contact…

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kowe99 Privacy Policy for Your kowe99 Account
CONTACT ROUTES

Privacy Help Around Your Account

A clear support path helps when you need to ask what data we hold, correct a phone detail or check a wallet record.

Account data questions Send a request through the account support route when you want to ask which personal details are linked to your kowe99 profile. Include your registered phone contact so we can locate the correct record without exposing another account's information.
Wallet record checks For a DANA, OVO, GoPay or QRIS question, add the payment reference and date shown in your account. We use those details to match the status record, while the wallet provider remains responsible for information held in its own system.
Correction requests If your phone contact, account detail or access record needs correction, tell us what is wrong and what should replace it. We may confirm ownership by phone verification before changing information that controls sign-in or payment matching.
HANDLING DETAILS

What We Do With Privacy Requests

We handle privacy requests through the same account controls that protect sign-in and wallet records.

Account information

We use the contact and account details you submit to create your profile, confirm phone ownership and respond to privacy requests. We do not need every detail for every action, so a wallet-status question can be handled with the relevant reference rather than unrelated account content.

Cookies and sessions

Cookies can keep a signed-in session connected to the page you opened and help us apply security settings. Browser controls let you clear or restrict them. After that choice, the account may ask you to sign in again before showing private wallet or profile information.

Device security

When you sign in on a new phone or browser, we may use device and network signals to identify unusual activity. A security check can pause access until the account step is confirmed, helping prevent another person from opening your profile.

Payment matching

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us match a payment status to your account. We keep the minimum transaction detail needed for reconciliation and support, while full wallet credentials remain with the payment provider.

Retention timing

We retain account and support records while they serve account administration, security, payment reconciliation or a legal requirement. When a record no longer has that purpose, we remove it, make it non-identifying or restrict access according to our retention process.

Your change request

You can ask us to access, correct, delete or restrict personal data through support. Describe the request clearly and use your linked contact. We may verify ownership first, then explain what action we can take under the law that applies to your account.

Privacy Policy Questions About kowe99

These Privacy Policy answers address the account questions you are most likely to have before opening kowe99 in Indonesia. They explain why we ask for phone verification, how payment references are used, what cookies do and how to request a copy or correction of your personal data. Where a request depends on local law, our support team will explain the available route and any verification needed.

It covers account creation, phone verification, sign-in, device signals, cookies, wallet references, support messages and related security records. It explains why we use each category, how long we retain it and how you can request access, correction, deletion or restriction where local law permits.

Phone verification helps confirm that the person opening or accessing the account controls the linked contact. We may ask for it before discussing private profile data or changing account details. This step limits unauthorised access and supports accurate matching for payment records.

It covers the DANA or QRIS reference and status information that reaches our account systems for payment matching and support. DANA and QRIS may hold additional records under their own policies. We do not treat a payment reference as permission to access your wallet credentials.

Cookies can maintain a sign-in session, remember security preferences and help us identify an unusual access pattern. You can clear or restrict cookies in your browser. That may end the current session or require another account check before private information is displayed.

Yes. Contact support from the phone or email linked to your account and ask for a personal data access request. We may verify ownership before responding. Our reply can cover account details, support records and payment references held in our systems, subject to applicable law.

Send support the incorrect detail, the replacement information and the contact linked to your account. For a phone or sign-in change, we may complete an additional verification step. We then update the record where permitted and explain any data that must remain for security or legal reasons.

We keep data while it is needed for account access, security checks, payment reconciliation, support handling or a legal requirement. When that purpose ends, we remove, anonymise or restrict the record through our retention process. The exact period can depend on the record type and applicable law.

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